Refund policy
Last updated: September, 4, 2026
No returns on food
WanderSnax Peanut Bites are a food product. For safety reasons we can't accept returns - opened or unopened. Please don't ship product back to us. If something's wrong, contact us and we'll fix it without a return.
We'll refund or replace
Your choice of a replacement or a refund if your order arrives:
- Damaged in transit
- Wrong flavor or size
- Missing an item
- Stale, off-tasting, or past its best-by date
How to claim: Email info@wandersnax.com with your order number, what went wrong, and photos. Within 14 days of delivery for damage or fulfillment errors, 30 days for quality issues. We reply within 2 business days. Refunds post in 5–10 business days; replacements ship free.
Shipping issues
- Delays are on the carrier and aren't refundable. No movement for 10 business days? Contact us and we'll open a trace.
- Marked delivered but missing: tell us within 7 days. We'll replace one confirmed lost package per order.
- Wrong address at checkout: we'll re-ship at your cost if it comes back, but can't refund it if it's lost.
- Refused or undeliverable: refunded less shipping and a 15% restocking fee once returned to us.
Changes and cancellations
Email us with your order number as soon as possible. We can usually cancel or change an order within a few hours, but not once it's in fulfillment.
Allergens
Contains peanuts. Made in a facility that also handles almonds, cashews, and pistachios. Ingredients are listed on every product page — we can't refund based on disclosed ingredient information, so ask us first if you're unsure.
Wholesale and marketplaces
Wholesale orders (direct, Faire, foodservice) follow your wholesale terms; damage and shortage claims are due within 7 days of receipt with photos. Amazon and retailer orders follow that seller's policy.
Contact
info@wandersnax.com WanderSnax - a brand of Zyra Snacks LLC, Newtown, PA - 18940.
Applies to orders placed at wandersnax.com and shipped within the United States.